Shopping FAQs

When will my order arrive?

Estimated delivery is 5–10 business days after dispatch. Processing happens before dispatch, and delivery dates may vary. See our shipping policy.

Do you offer free shipping?

Free shipping is offered on qualifying orders of $45 or more. Check the final shipping charge at checkout before paying.

Can I return a product?

You can request a return within 30 days of delivery for unopened, unused products in their original packaging. Read our return policy for details and exceptions.

How do I choose a product?

Check the size, shade, included items, and directions on the product page and packaging. If you need an ingredient list or more information that is not shown, contact us before purchasing.

How do I get help with my order?

Use our contact form or email orzellabeauty@gmail.com with your order number.