Returns & Refunds

30-Day Returns

You may request a return within 30 days of delivery for unopened, unused products in their original packaging. Keep your order confirmation or other proof of purchase.

How to Request a Return

Email orzellabeauty@gmail.com with your order number and the items you wish to return. Wait for return instructions before sending products back. We will confirm the return destination and any applicable return shipping costs before you proceed.

Beauty & Personal-Care Items

Opened or used beauty and personal-care products are not eligible for a change-of-mind return for hygiene reasons. This does not prevent you from contacting us about an item that arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

Contact us promptly with your order number, a description of the issue, and photos if available so we can review and resolve the problem.

Refunds

We will notify you after reviewing the return. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.